Terms of service

These terms cover the Ready Response website, the free response audit, and the paid service for moving companies. By using them you agree to these terms.

The service

Ready Response replies to a moving company's quote requests by email (and by text where that has been set up), follows up for up to 7 days, sends Google review requests after completed jobs, and sends the moving company a weekly report. Replies are drafted by software from templates and details the moving company approves.

The free audit

When you request an audit, you agree we may send one test quote request through your public website form and count the replies for 7 days. We tell you it was a test. The audit is free and creates no obligation.

Founding pricing

• Founding pilot: $199 for 30 days.
• Founding monthly: $299 a month after the pilot, month-to-month. The price is locked for 12 months while you remain a client.
• Founding pricing is offered to the first 5 clients.
• Guarantee: Month one is refunded if your median first response is over 5 minutes, or if you can't point to one move we helped save.

Your responsibilities

• Give us accurate business details: hours, service area, services, and your Google review link.
• Collect consent for text messages on your quote forms. We only text customers who agreed to texts.
• Tell us when you take over a conversation, book a job, or lose one, so follow-ups stop.
• Don't ask us to send messages that are misleading, that offer incentives for reviews, or that go only to happy customers.

What we will and won't do

• We won't quote prices you haven't set up, or promise availability or dates you haven't given us.
• We won't text anyone without consent, outside 8am–9pm their local time, or after they opt out.
• If a customer asks, replies say they are automated. Complaints, damage claims and requests to call go to you.
• We may hold a message that fails these checks.
• Texting starts after carrier registration for your company, which takes about two weeks. Until then, replies go by email.

No guarantee of bookings

We work to answer every request quickly, but we can't promise any customer will book. The guarantee above is the only refund commitment.

Cancelling

You can cancel any time; service stops at the end of the paid month. You can pause replies at any time.

Limits of liability

[LIABILITY TERMS: to be written in legal review.]

Governing law

[GOVERNING LAW: to be confirmed in legal review.]

Contact

See also the privacy policy.